Yardd

Terms of Service

Last updated: 3 December 2025

Thank you for using Yardd. These Terms of Service set out the agreement between you and Litewhite Limited trading as Yardd. Please read them carefully before using the Yardd platform.

By creating an account or using Yardd in any way you agree to these Terms of Service.

If you do not agree you must not use Yardd.

Part A - General Terms for All Users

1. Who we are

Yardd is an online equestrian services marketplace operated by:

Litewhite Limited
Company number: 04620258
Registered office: Ground Floor, Mikasa House, Asama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YD
Contact: hello@yardd.co.uk

In these Terms "Yardd", "we", "us" and "our" refer to Litewhite Limited trading as Yardd. "You" means any person or organisation using the Yardd website or application.

2. About these Terms

By creating an account, browsing the platform or making a booking you agree to be bound by:

  • these Terms of Service
  • our Privacy Policy
  • our Cookies information
  • any other policies we publish on Yardd

We may update these Terms occasionally. If changes are material we will try to give reasonable notice. Continued use of Yardd after changes take effect means you accept the updated Terms.

3. Our role

Yardd is a marketplace platform. We allow equestrian practitioners and customers to find each other, manage bookings and process payments.

Yardd does not provide equestrian services. When a customer books through Yardd a contract is formed between the customer and the practitioner only.

Practitioners are independent businesses. They are solely responsible for:

  • the services they provide
  • animal welfare
  • their conduct and competence
  • compliance with relevant laws and standards
  • any loss, injury or damage arising from their work

Yardd does not guarantee:

  • practitioner qualifications or insurance
  • the suitability or safety of listings
  • the outcome of any service
  • the behaviour of any user or any animal

4. Eligibility and accounts

  • You must be at least 18 years old to create an account or make a booking
  • You must provide accurate information and keep it up to date
  • You are responsible for keeping your login details secure
  • We may suspend or terminate your account if you breach these Terms or if your use may cause harm or legal risk

5. User conduct

You must not:

  • post anything unlawful, abusive or misleading
  • harass or abuse any user
  • circumvent Yardd’s fees by taking bookings off the platform
  • interfere with the platform’s operation
  • upload viruses or malicious code

Reviews must be honest and based on real experience. Yardd may moderate or remove content.

6. Payments, fees and taxes

  • Payments are processed by our secure third party provider
  • Yardd does not store full card details
  • Yardd may charge service fees which will be shown before checkout
  • Practitioners are responsible for their own tax compliance

7. Horses and safety

Customers must ensure that:

  • information about their horse is accurate
  • the location is safe and suitable
  • the horse is available at the agreed time
  • relevant behavioural or health issues are disclosed

Yardd is not responsible for injuries, accidents or losses involving any person, horse or property.

8. Disputes between users

  • Customers and practitioners should try to resolve disputes through Yardd messages
  • If no agreement is reached you may contact Yardd
  • We may review the booking record and decide, at our discretion, how any amounts held should be allocated
  • Yardd is not obliged to resolve disputes and our decision about platform payments is final

You may still pursue a claim directly against the other party outside Yardd.

9. Liability

Nothing in these Terms limits liability that cannot be limited by law.

Subject to that:

  • Yardd is not liable for any act or omission of a practitioner or customer
  • Yardd is not liable for any injury or damage to any horse, person or property
  • Yardd is not liable for loss of business, profit, data or any indirect loss

If Yardd is found liable to you our total liability will be limited to:

  • the total Yardd fees you have paid in the past twelve months, or
  • £100

whichever is higher.

10. Intellectual property

All intellectual property in Yardd belongs to us or our licensors. You must not copy, scrape or reverse engineer any part of the platform.

11. Data protection

We handle personal data in line with UK law. Our Privacy Policy forms part of these Terms.

Practitioners must handle customer data responsibly and lawfully.

12. Governing law

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except that UK consumers may bring claims in their home jurisdiction.

Part B - Customer Booking Terms

13. Making a booking

A booking is confirmed when it appears as confirmed in the Yardd platform or when you receive a confirmation message or email.

When a booking is confirmed you enter a direct contract with the practitioner.

14. Customer responsibilities

Customers must:

  • provide accurate information about their horse
  • ensure the location is safe
  • make the horse available at the agreed time
  • follow reasonable guidance from the practitioner

15. Payments

The full price including any service fees is shown before checkout. By booking you authorise our payment provider to charge the chosen payment method.

16. Statutory rights

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

Part C - Practitioner Terms

These terms apply to anyone who lists or provides equestrian services on Yardd.

17. Acting as a business

By creating a practitioner account you confirm you are acting in the course of a business.

You are responsible for your own legal and tax compliance. Yardd is not your employer.

18. Insurance and qualifications

Practitioners must hold:

  • valid public liability insurance
  • professional indemnity insurance where relevant
  • any other cover required by law or industry standards

You must keep your profile accurate and notify us promptly of any lapse in insurance or professional restrictions.

Yardd may request evidence at any time and may suspend your account if we cannot verify it.

19. Practitioner conduct

Practitioners must:

  • provide services with reasonable care and skill
  • keep availability up to date
  • honour confirmed bookings
  • act safely and professionally
  • comply with animal welfare legislation

Practitioners must not:

  • mislead customers
  • take bookings or payments off platform for work that originated on Yardd
  • misuse customer data
  • spam or harass customers

20. Pricing, fees and payouts

  • Practitioners set their own prices within Yardd’s options
  • Yardd collects payment on the practitioner’s behalf
  • Yardd deducts service fees and taxes and pays the balance to the practitioner
  • Payout timings may vary due to disputes or security checks

21. Cancellations and no shows by practitioners

If a practitioner cancels a confirmed booking the customer will receive a full refund. Yardd will process this refund through our payment provider.

Practitioners should only cancel where unavoidable. Frequent cancellations damage customer trust and may lead to limits on the practitioner’s account or removal from the platform.

If a practitioner cancels due to an emergency or circumstances outside their control Yardd may take this into account when reviewing any impact on their account.

22. Practitioner data responsibilities

Practitioners must:

  • use customer data only for booking related purposes
  • store data securely
  • delete data when no longer needed unless legally required to keep it

Practitioners act as separate data controllers for the data they hold.

23. Indemnity

Practitioners agree to indemnify Yardd for any claim, loss or cost arising from:

  • their services
  • their conduct
  • any breach of these Terms
  • any breach of law or third party rights

Part D - Cancellations, No Shows and Refunds

24. Cancellations by customers

24.1 Each practitioner sets their own cancellation and refund policy. This policy is written by the practitioner in the text box provided on their Yardd listing and applies to bookings with that practitioner.

24.2 The practitioner’s cancellation policy is displayed on the service listing and again during checkout. By completing a booking the customer accepts the practitioner’s cancellation terms.

24.3 If a customer cancels a booking any refund will be handled in line with the practitioner’s stated cancellation policy. Yardd will process the refund through our payment provider on the practitioner’s behalf.

24.4 If the practitioner’s cancellation policy is unclear or missing Yardd may apply a reasonable approach at our discretion based on the circumstances.

24.5 In exceptional cases such as serious illness, injury or emergencies customers may contact Yardd. We may issue a refund or credit at our discretion. This does not override the practitioner’s standard policy but allows Yardd to act fairly where appropriate.

25. Cancellations by practitioners

25.1 If a practitioner cancels a confirmed booking the customer will receive a full refund. Yardd will process this refund through our payment provider.

25.2 Practitioners should only cancel where unavoidable. Frequent cancellations damage customer trust and may lead to limits on the practitioner’s account or removal from the platform.

25.3 If a practitioner cancels due to an emergency or other circumstance outside their control Yardd may take this into account when reviewing any impact on their account.

26. No shows

26.1 If a practitioner does not attend the booking without giving reasonable notice the customer will normally receive a full refund regardless of the practitioner’s stated cancellation policy. Yardd may withhold the payout from the practitioner.

26.2 If a customer does not attend without giving reasonable notice the practitioner will normally retain the booking payment in line with their stated cancellation policy.

26.3 Yardd may adjust the outcome in exceptional cases such as emergencies or documented welfare concerns about the horse or practitioner.

27. Disputes about cancellations or refunds

27.1 Customers and practitioners should attempt to resolve cancellation or refund disagreements through Yardd messages in the first instance.

27.2 If a resolution cannot be reached either party may contact Yardd. We may review:

  • the booking details
  • the practitioner’s written cancellation policy
  • any messages exchanged
  • any supporting evidence provided

27.3 Yardd may determine a fair outcome and decide how any held funds should be allocated. This decision is final for platform purposes. Either party may still pursue a claim directly against the other outside Yardd.

28. Chargebacks

28.1 If a customer raises a chargeback through their bank or card provider the bank’s process will override any outcome agreed on Yardd.

28.2 Yardd will provide relevant evidence to the bank. If the bank refunds the customer Yardd may recover the refunded amount from the practitioner if the service was due to be or has been provided.

28.3 Repeated chargebacks linked to a practitioner or customer may lead to account restrictions or removal from Yardd.

Part E - Other Policies

29. Privacy and cookies

Our Privacy Policy explains how we process personal data and must be read together with these Terms.

Our Cookies information explains how we use cookies and how you can manage your choices.

30. Contact

For questions about these Terms email hello@yardd.co.uk.