Privacy Policy

Last updated: 3 December 2025

Thank you for using Yardd. This Privacy Policy explains how Litewhite Limited trading as Yardd collects, uses and protects your personal data when you use the Yardd platform.

Your privacy matters to us and we only collect the data we need to run the marketplace safely and effectively.

By creating an account or using Yardd you agree to this Privacy Policy. If you do not agree you must not use Yardd.

1. Who we are

Yardd is operated by:

Litewhite Limited
Company number: 04620258
Registered office: Ground Floor, Mikasa House, Asama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YD
Contact: hello@yardd.co.uk

Litewhite Limited is the data controller for the personal data collected through Yardd.

If you are a practitioner you may also act as an independent data controller for the customer data you receive.

2. What personal data we collect

We collect different types of data depending on how you use Yardd.

a) Information you provide to us

• Name
• Email address
• Phone number
• Password (encrypted)
• Profile information
• Business details if you are a practitioner
• Insurance and qualification details (practitioners only)
• Messages you send through Yardd
• Reviews you write

b) Booking information

• Services booked
• Times, dates and locations of bookings
• Communication between users
• Cancellation and refund details

c) Payment data

Payments are processed by our secure third party provider. We do not store your full card details.

We may receive:

• confirmation of a successful payment
• payout information for practitioners
• partial card information such as the last four digits
• chargeback notifications

d) Technical and usage data

• IP address
• Device type
• Browser information
• Pages viewed
• Actions performed on the platform

We use this to keep Yardd running smoothly and securely.

3. How we use your data

We use your personal data for the following purposes:

• to create and manage your Yardd account
• to allow customers and practitioners to book services
• to process payments and payouts
• to communicate booking updates
• to provide customer support
• to send important information about changes to our services or Terms
• to improve the platform and fix issues
• to detect and prevent fraud or misuse
• to meet our legal obligations

We do not sell your data and we do not use it for unrelated marketing without your consent.

4. Legal basis for processing

We process your personal data based on one or more of the following:

• Contract: to operate your account and manage bookings
• Legitimate interests: platform security, fraud prevention and service improvements
• Legal obligation: compliance with tax law and responding to lawful requests
• Consent: where required for optional features or marketing communications

You may withdraw consent at any time.

5. Sharing your personal data

We only share your data where necessary and never for unrelated purposes.

We may share data with:

a) Practitioners

Customers’ relevant booking information is shared with practitioners so they can provide the service.

b) Customers

Practitioners’ profile details and any information they choose to display are visible to customers.

c) Payment providers

We share necessary booking and identification data with our payment processor to handle payments, fraud checks and payouts.

d) Service providers

Trusted companies that help us operate Yardd such as hosting, email, security and analytics services.

e) Legal authorities

If required by law or to protect the rights, safety or integrity of Yardd or another person.

We never sell your data.

6. Practitioner responsibilities as data controllers

If you are a practitioner you receive customer data when a booking is made. You must:

• use it only for managing bookings
• store it securely
• delete it when no longer necessary unless required to keep it
• comply with UK data protection law

Practitioners act as independent data controllers for the data they hold.

7. Data retention

We keep your personal data only for as long as needed for the purposes set out in this Privacy Policy.

Typical retention periods include:

• Account data: while your account is active
• Booking records: up to seven years for tax and accounting compliance
• Messages: retained to support dispute resolution
• Practitioner insurance and qualification records: while listed on Yardd

If you close your account we delete or anonymise your personal data unless we must keep it for legal, security or fraud prevention reasons.

8. Cookies

Yardd uses cookies and similar technologies to:

• keep you signed in
• improve site performance
• ensure security
• understand how the platform is used

You can manage cookies through your browser settings. Essential cookies cannot be disabled as they are required for the platform to work.

A full Cookies note is provided separately.

9. International transfers

Some service providers may store or process data outside the UK.

Where this happens we ensure appropriate safeguards are in place such as standard contractual clauses or equivalent protections.

10. Your rights

You have the following rights over your personal data:

• the right to access your data
• the right to correct inaccurate data
• the right to delete your data in certain cases
• the right to restrict processing
• the right to object to certain processing
• the right to data portability
• the right to withdraw consent at any time

If you would like to exercise these rights email us at hello@yardd.co.uk.

We may need to verify your identity before responding.

11. Security

We take data security seriously and use technical and organisational measures to protect your information.

However, no online platform can guarantee complete security and you share information at your own risk.

You are responsible for keeping your password confidential.

12. Children

Yardd is not intended for anyone under 18. We do not knowingly collect personal data from children.

If we learn that data has been collected from a child we will delete it promptly.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are significant we will try to give reasonable notice.

Continued use of Yardd after changes take effect means you accept the updated policy.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data please contact us at:

hello@yardd.co.uk